---
title: 'Pro subscriptions'
description: 'Start Pro, manage or cancel it in the billing portal, and see what happens when a payment fails.'
url: 'https://docs.streamtoken.dev/subscriptions'
last_updated: '2026-11-11'
---

> Docs index: https://docs.streamtoken.dev/llms.txt · MCP: https://docs.streamtoken.dev/mcp · Skill: https://docs.streamtoken.dev/skill.md

# Pro subscriptions

Pro is a recurring subscription for your organization. It is separate from credits: Pro does not add credits, and buying credits does not start Pro. Enterprise is arranged with the Benavi team under a separate agreement.

## What Pro gives

- Zero data retention: Token Streamer never stores the text of your requests or responses, and text capture cannot be turned on. See [Plans](https://docs.streamtoken.dev/plans.md).
- Use of your own provider keys alongside the Pro plan.

## Start Pro

Owners and administrators can manage billing.

1. Choose **Billing** from the user menu.
2. Check the price and billing period shown for Pro.
3. Select the Pro button. A secure hosted payment form opens.
4. Pay. When the payment is confirmed, your organization switches to Pro. Returning from the payment form does not switch it on by itself, so refresh **Billing** if it still shows the previous plan.

Checkout adds VAT where it applies. If you leave the form, choose the Pro button again to continue the same attempt. You cannot start a second subscription while one is active, past due, paused or incomplete; manage the existing one instead.

## Manage or cancel

Choose **Manage subscription** on **Billing** to open the billing portal. There you can update your payment method, see invoices and cancel.

When you cancel, Pro stays active until the end of the period you paid for. **Billing** shows the date. After that your organization returns to pay as you go. You can start Pro again at any time.

## If a payment fails

| Subscription state | What happens |
| --- | --- |
| Active | Pro is on. |
| Payment failed, unpaid or paused | Your organization returns to pay as you go. Update your payment method in the billing portal. |
| Canceled or expired | Your organization returns to pay as you go. You can start a new Pro subscription. |
| Moved to a different price | Your organization returns to pay as you go until the original Pro price is restored or you cancel. |

Moving to Pro deletes any retained request text. Usage metadata stays under its own retention rules.