Owners and administrators can open Diagnostics from the workspace sidebar or a request's View diagnostics link in Usage. Use this view for troubleshooting; Usage keeps ordinary traffic charts and filters, while Credits shows model activity and spending.
Find a provider-key request
Enter the exact X-Request-Id returned by the API or the model test. An ID lookup without a date opens the retained request's reporting date. A Day contains 24 UTC hours; a Week ends on the selected date and contains seven UTC dates. An explicit date keeps the lookup within that reporting window.
Requests are shown for the current organization and the selected region. Changing regions does not move records. Retention still applies: a record hidden or deleted by retention will not reappear through an exact ID lookup.
The expandable request shows four stages:
| Stage | Recorded evidence |
|---|---|
| Received | Time the router received the request |
| Credential | Issued, denied, unavailable, or not recorded |
| Provider | Dispatch flag, response flag and provider HTTP status when reported |
| Result | HTTP status, normalized error code and total duration |
These are recorded outcomes, not independent timed spans. Not recorded is an absence of evidence; it does not prove a provider was or was not called. First output latency is shown only when it was reported. The ordinary Diagnostics payload contains metadata only. If an owner explicitly enabled text retention, that owner can separately open the retained-text inspector for a request; administrators and members cannot read it. The inspector enforces current organization, region, plan, and retention policy and never includes API credentials, images, binary data, or tool arguments. See data controls.
Links from Usage and from model tests open the matching request here.
Review a credit operation
Use Operation ID with the value of the X-StreamToken-Operation-Id response header. Pending only finds credit holds that need review. The page shows the 30 most recent matching outcomes; an exact ID can find an older one. Each outcome shows the result, the credits reserved, the model price version, token counts when available, and the matching charge. A missing settlement is not a refund. Refresh the page for the latest report. See credits for how holds are settled.